FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Processing takes 1-3 business days, and shipping takes 7-15 business days depending on your location. You'll receive tracking information once your order ships.

Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times may vary by location.

How can I track my order?
You'll receive an email with tracking information as soon as your order ships.

Returns & Refunds

What is your return policy?
We offer a 30-Day Glow Guarantee! You can return items within 30 days of receiving your order if they're in original condition with packaging.

How do I start a return?
Email us at SkinLuxe.co@outlook.com with your order number and reason for return.

When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Product Questions

Are these devices safe to use?
Yes! All our devices are safe for home use. Our LED mask is FDA-cleared. Always follow the included instructions.

How often should I use the devices?
Usage varies by product. Generally, facial cleansing tools can be used 2-3 times per week, while LED therapy and microcurrent devices work best with 3-5 sessions per week.

Will these work for my skin type?
Our devices are designed for all skin types. If you have specific skin concerns or conditions, consult with a dermatologist before use.

How do I clean and maintain my device?
Clean devices after each use with a gentle cleanser and water. Dry thoroughly before storing. Detailed care instructions come with each product.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information.

Still Have Questions?
Can't find what you're looking for? Contact us and we'll be happy to help!